Terms and Conditions for Troubleshooting and Other Services

These terms constitute the contract between CMC (the Agency) and the Client. Upon confirming the engagement of a sleep trainer or other consultant after introduction by the Agency, the Client agrees to enter into and accept the terms of this Contract.

• All bookings are paid in advance and dates are only guaranteed when payment is received.
• No refunds will be issued for any cancellations made less than 48 hours prior to a booking. If an illness prevents a booking, it is at the discretion of the consultant if the dates can be changed, but changes will always be made where possible and if notice is given prior to 48hrs then a 50% refund will be issued.
• Carol may not be available for all troubleshoots and can be replaced by other troubleshooters that she has personally trained with her own methods.
• On rare occasions the agency reserves the right to cancel bookings at last minute if unforeseen circumstances may occur, but an alternative date will be agreed by both client and agency.